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Booking terms and conditions

1.Introduction

1.1 These Conditions apply to all guests at and visitors to Blyton Ponds (BP)

2. Bookings

2.1 Guests may book in advance or on arrival. Rooms are subject to availability and BP reserves the right to refuse any booking for good reason.

2.2 Although full payment is required on departure, guests will be required to provide a deposit by credit card on booking via the internet through our website or a cleared postal payment before arrival.

3. Check-in and Check-out Times

3.1 Guests may check-in at any time from 1.00 p.m. on day of arrival. If a guest has not checked-in by 4.00 p.m., BP is entitled to re-let the room unless the guest has notified BP that he/she will be arriving late. Accommodation booked on pre-paid rates will be held for the entire day of arrival.

3.2 On departure, guests must vacate their rooms and check-out by no later than 10.00a.m. Failure to do so will entitle BP to charge for an additional term of stay.

4. Charges

4.1 Charges will be at the current published BP room rates as displayed in all accommodation units, the company web site and available on request. Price lists for additional items, such as Cafe meals and Fishing tickets, are on display at relevant locations and available on request.

5. Payment

5.1 Guests must pay all outstanding charges on departure.

6. Cancellation

6.1 The cancellation policy varies according to the rate that is booked. Please refer to the individual Full Rate Descriptions upon booking.

6.2 All deposits paid are non refundable and non transferable.

7. Relocation

7.1 In the unlikely event that BP does not, for any reason have the required number and types of accommodation available as per the Booking, BP reserves the right to relocate the Client to alternative accommodation of a similar standard in the near locality. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall be at BP's discretion, which will normally be exercised in favour of the Client and be borne by BP. The acceptance of this obligation (which will not release the Client of the obligation to pay BP the relevant Charges) shall be in lieu of all other liabilities or obligations, which are hereby expressly excluded.

8. Right of Refusal

8.1 Blyton Ponds reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner. Such refusal will result in the forfeit of all deposits paid.

9. Disturbance

9.1 Blyton Ponds reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or BP staff or is behaving in an unacceptable manner. Such action will result in the forfeit of all deposits and payments made with no refunds.

10. Complex Rules

10.1 Guests shall comply with all reasonable rules and procedures in effect at Blyton Ponds, including but not limited to health and safety and security procedures and statutory requirements as to registration.

10.2 Guests shall agree not to accommodate or offer to accommodate any persons other than the authorised persons registered at check-in .

10.3 Guests are allowed guide dogs only but no other animals or pets are allowed on the Blyton Ponds site.

10.4 Children under the age of 14 are not allowed on the Blyton Ponds site without express permission with such permission provided at the time of booking.

11. Valuables

11.1 Guests with valuables should ensure the safety and security of such valuables at all times.

11.2 Blyton Ponds will not be liable for any loss or damage to any valuables brought on site by guests and visitors.

12. Losses, Liabilities, Responsibilities etc.

12.1 In the event of any loss of personable valuables, guests should report any loss of or damage to their property immediately and shall make themselves available to assist with any reports made by Blyton Ponds staff to the local police authorities.

12.2 Guests shall not enter areas of the Blyton Ponds site which are indicated as being closed to the public. Blyton Ponds shall not be responsible for death, personal injury or loss or damage to property suffered by a guest in such areas.

12.3 Blyton Ponds shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.

12.4 Blyton Ponds liability for any other loss of or damage to a guest's property is limited to £50 for any one article or £100 for multiple articles where they may be lost or damaged through the default, neglect or wilful act of the Blyton Ponds company or members of staff.

12.5 Blyton Ponds shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fi re, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside of BP's control.

12.6 Whilst all reasonable efforts have been taken by the BP to ensure that Bookings made under this Agreement are able to proceed, BP reserves the right to relocate any Booking to another property of similar size and standard in the locality. The Client acknowledges that BP accepts no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.

12.7 For the avoidance of doubt, BP does not exclude its insured liability for death or personal injury caused by BP's negligence and all suitable and applicable insurance policies in respect of third party liabilities are available for inspection if required .

12.8 Guests should also refer to the Notice relating to Loss or Damage to Guest's Property displayed in all accommodation units.

12.9 Blyton Ponds is not liable for any loss or damage caused to a guest's vehicle, unless proven to be caused by the wilful misconduct of Blyton Ponds or BP staff. Two car parks are available to guests and visitors with a maximum capacity of 15 vehicles each. Individuals attempting to exceed parking limitations and restrictions do so at their own risk.

12.10 All guests and visitors are obliged to read and comply with the published fire regulations in force at Blyton Ponds and ensure they are fully aware of site procedures in case of fire and the location of the fire assembly point. Any guests in doubt relating to such regulations should ask at reception for a copy of the site fire regulations and procedures.

12.11 Site safety is the responsibility of all individuals on site and in the event of any accident concerning individuals falling into a pond, suitable flotation devices are available at each pond location. It is the responsibility of all individuals on site to make themselves aware of the location of all such safety devices.

12.12 Guests will be liable for any loss, damage or personal injury they may cause at Blyton Ponds.

12.13 These Conditions shall be governed by English law and in the case of any dispute, all parties to such a dispute agree to submit to the jurisdiction of the English courts.